AIR VOICE INFOTECH

If you are looking for telesales services, no matter what your target audience or specific needs, AirVoice’s dedicated telesales services and trained management are ready to manage your Business to Business (B2B) or Business to Consumer (B2C) telesales programs.


The AirVoice telesales agents are specially selected, custom-trained and experienced in telesales. They listen for the right moments to convert leads into prospects, prospects into customers and information or service calls into sales transactions. Our telesales agents courteous, helpful and professional manner creates customer interest and retains their business. To obtain and ensure top telesales results, scripts are carefully written and agents are monitored and trained.In order to generate success, your program is assigned telesales agents that have telesales experience and skills that match your requirements.

To ensure telesales success, the AirVoice’s Quality department closely monitors response rates. Client Service Managers meet with you throughout each step of your telesales program to assess results and, if necessary, make adjustments to boost the results.

 Airvoice Infotech offers expertise in Call Blending, Collection Support for existing customers, Outbound telesales support to reach out wider customer base across the regions, Web based services and most Customer/Tech Support including catering to different business concepts and providing customized solution to the clients.

We can offer your business...

 OUTBOUND

• B2B & B2C Appointment Setting
• B2B & B2C Sales Lead Generation
• B2B & B2C Contract Sales Services
• Third Party Verification (TPV)
• Up Selling and Cross-Selling
• Web Response Follow-Up
• Mortgage collection
• Database updating
• Fraud Detection/ Prevention calls
• Disaster Recovery Services
• Record verification
  

 AirVoice Infotech can help streamline the supply chain process for our customers. We support every phase of order processing, including answering product-related questions and making sales presentations, up selling and cross selling, order entry, and providing post-sale support. We train our agents to be experts in the products they are supporting, and they deliver courteous service to support even the most complex transactions

 INBOUND

• Technical Support 24x7 support
• Customer Care
• Inbound Telemarketing (Cross-Selling)
• Order Processing and Advertising Response
• Logistic Tracking
• Dealer Locater
• Order Taking and Execution
• Fund Raising
• Appointment Setting
• Interactive Voice Services
• Off-Hour and Weekend Call Handling

 AirVoice has in-depth experience handling customer care inquiries such as billing questions, product and service inquiries, and complaint resolution. We also place calls on behalf of clients in welcoming new customers, retaining current customers, delivering notifications and conducting market research or satisfaction surveys. AirVoice supports inbound sales efforts by conducting customized programs designed to acquire new customers, renew current clientele, and win back or win over targeted consumers. All programs include specialized training so that every representative is a seamless extension of the client. Customer care representatives are the front-line image of every company and our professional customer service specialists give our clients the highest quality company image.

 WEB - ENABLED

• Email Management (Real Time)
• Live Interactive Chat
• Electronic Fax Processing